Opening Responsibilities:

• Arrive 30 minutes before the store opens
• Count money for register(s) and fill out daily form
• Open register programs and all water testing programs
• Check the Sunshop (Eagleville Store Only) for orders and complete any shipments
• Open and check retail email, respond as you see fit
• Check voicemail messages and return calls before opening store
• Stock anything that needs replenished and check overall appearance of the store
• Make sure there is water bottles in the fridge for the day
• Turn on TV
• Open the store promptly at designated time and abide by any given health and safety standards

Customer Service and daily responsibilities:

• Be ready to greet and help customers upon opening
• Offer assistance to all who enter
• Answer phone calls, transfer calls and take thorough messages
• Perform water tests and give thorough explanations
• Understand and be able to explain all pool equipment operations
• Conduct transactions on the register and use the pool program
• Keep retail and sales area clean and tidy
• Stay organized with up to date labeling and retail tickets
• Make sure all messages are checked and returned
• Keep bathroom clean
• Create thorough customer sales order forms for parts, spa covers etc and place in proper bin
• Keep an eye on all inventory – if stock is low or out, write the description or item number on the white board for ordering
• Prepare spa kits and label with customer name before expected delivery days
• Keep refrigerators and microwave clean
• Keep coffee area clean and stocked
• Label items and advise transfers to our other store

Closing the store and Recovery:

• Take out trash and cardboard to dumpsters (break down all boxes)
• Put products back in proper place
• Make sure everything is stocked for the next day
• Clean all door handles and counter mats
• Shut down water testing programs and computers
• Lock all doors, including the storage areas, turn off open sign and all other lights
• Count cash in active registers and follow guide to close for the day
• Make sure safe and all doors are locked upon leaving

Service and Labor:

• For items being repaired: Fill out, print, and save information in system based on customer order form, making sure to include the reason for service in as much detail as possible
• Diagnose and Repair Dolphin cleaners
• Use appropriate documents, support site and physical tools
• Follow the service protocol accordingly

Receiving deliveries:

• Assess delivery and direct drivers to desired drop off location
• Check for any damages or missing products and follow notation processes
• Enter packing slips into inventory and put in the appropriate bin in back office for invoicing
• Check ordered bin when any parts arrive and communicate with customers
• Maintain inventory and back-order lists
• Enter items accepted from our other store into inventory

Full-time associate will also be responsible for covering part-time associate’s responsibilities during the winter months.

Opening Responsibilities:

• Arrive 15 prior to the store opening
• Make sure all shelves are stocked, including hanging items
• Assist Full-time employees with store start up
• Be ready to help and greet customer upon opening
• Abide by the company’s health and safety standards

Customer Service & Daily Responsibilities

• Offer assistance to all who enter
• Stock shelves
• Assist with maintaining inventory list
• Perform water tests and explain results to customers
• Conduct transactions on the cash register
• Keep retail and sales area clean and tidy
• Clean the bathroom every week
• Answer phones and take thorough messages
• Use retail tickets to label all returned products and for items that are on hold for a customer

Store Recovery: begin one hour prior to close

• Put all products back where they belong
• Make sure everything is stocked for the following day
• Take out all trash from cans and take to dumpster
• Break down all cardboard and take to proper dumpster
• Clean all counter mats and door handles
• Shut down water testing station ½ hr prior to close
• Complete everything on the “Before we leave” list